Replacement Policy

REPLACEMENT POLICY

Last Updated: August 31, 2026

At Siplyx, we take great care to ensure that every order is properly packed and delivered to you in good condition. However, if you receive a product that is damaged, defective, or has missing items, we are happy to assist with a replacement or appropriate compensation, subject to the conditions below.

1. DAMAGED OR DEFECTIVE PRODUCT

If the product you receive is damaged or defective due to an issue from the seller, Siplyx will bear the cost of replacing the affected product.

2. MISSING ITEMS

If any item, component, accessory, or product included in your order is missing from the package, Siplyx will provide the appropriate replacement or compensation after verification.

3. MANDATORY UNBOXING VIDEO

For any claim involving a damaged product, defective product, missing item, incorrect item, or any other issue with the contents of the package, a valid and continuous unboxing video is mandatory.

The unboxing video must clearly show:

• The package before it is opened.
• The package being opened continuously without cuts or edits.
• The product and all items received inside the package.
• The damage, defect, missing item, or other issue being clearly visible.

Claims without a valid unboxing video may not be eligible for replacement or compensation.

4. HOW TO RAISE A REPLACEMENT CLAIM

To request a replacement or report a missing, damaged, defective, or incorrect item, please send the following information to:

Email: contact@siplyx.shop

Please include:

• Your Order ID
• Your name and contact details
• A brief description of the issue
• The complete and unedited unboxing video
• Clear photographs of the product and package, if applicable

Our team will review the submitted information and verify the claim.

5. VERIFICATION AND RESOLUTION TIME

Once we receive all the required information and the unboxing video, our team will verify the claim.

The verification and necessary action will be completed within 3 working days from the receipt of all required information.

If the claim is approved, Siplyx will arrange the appropriate replacement or compensation based on the nature of the issue.

6. IMPORTANT NOTE

Replacement or compensation is subject to verification. Submitting an unboxing video does not automatically guarantee approval of a claim. The video and other submitted information must clearly establish the issue with the order.

For any questions or assistance regarding a replacement claim, please contact us at contact@siplyx.shop.

Thank you for choosing Siplyx.